Frequently Asked Questions

Frequently Asked Questions2019-01-18T11:50:53+00:00

How can we help you? Below, you’ll find answers to the questions we get asked the most.

We think we’ve covered it all, but if we did not successfully answer your question, or you need additional information, contact us today!

Is DIY AC unit installation a bad idea?2019-01-18T12:34:52+00:00

DIY installing your new HVAC unit may sound like a good idea, but before you grab your toolbox, there are many different factors to consider. Even if you believe installing your unit DIY style may save you a couple bucks, you risk damage to yourself, your home, and your HVAC unit.

HVAC systems are very complex units, and properly installing your unit is by far one of the most technical and complicated tasks.

Installing an HVAC unit requires knowledge in multiple areas, a variety of different skill sets, and a magnitude of specialized equipment in order to do the job properly. For these reasons, it is ALWAYS best to hire a professional and leave the job to the experts.

What is a hybrid system?2019-01-30T17:08:04+00:00

Simply put, a hybrid system pairs an electric heat pump with a gas furnace and alternates between the two fuel sources.

Often, when hybrid systems are put in place, it has less to do with cost and more to do with comfort, as these systems are built to maximize comfort and efficiency.

In addition, this type of upgrade may also qualify for an energy-savings tax credit, plus rebates. Ask your utility company and HVAC installer about available incentives in your area.

How do I choose a home comfort system?2019-01-30T17:16:52+00:00

Your home comfort system is complex and must be properly installed for it to have a long lifespan. When shopping for your new AC unit wholesale, there are important components to consider. Our team has Comfort Consultants on staff to help you select the machine with the correct size and efficiency for your home.

There’s a lot that goes into selecting a new home comfort system, but we’re here to make it Hassle Free! For additional information, be sure to check out our very own Buying Guide, or contact us today.

I’m experiencing trouble with my new unit… What do I do now?2018-12-21T16:04:39+00:00

Is your new HVAC unit not working the way it should? You’re having a problem, but you don’t know what it is or how to fix it? No worries, that’s what we’re here for.

If you’re experiencing trouble of any kind, contact your individual installer right away to schedule a visit. Your installer will come out to re-inspect your equipment, evaluate the problem, and find a solution.

For immediate concerns, or if your installer is unavailable, contact us today.

I think I’ve purchased the wrong system… What do I do now?2018-12-21T15:58:21+00:00

If you think you’ve purchased the wrong system for your home’s heating and cooling needs, there’s no need to sweat. (Get it?) We understand this could be a big deal, but working with Hassle Free HVAC ensures that you have nothing to worry about.

During your visit with our Comfort Consultants, your individual consultant will inspect every inch of your home and your pre-existing unit. Only during this time can we accurately and surely determine if the new unit you’ve purchased will work for your home and family.

If you have ordered the wrong unit, your consultant will explain and evaluate your options with you during your inspection. From this point, we can further assist you in selecting the proper system for your home.

For additional information or to address further concerns, contact Hassle Free HVAC today.

What happens during Installation Day?2018-12-21T15:59:17+00:00

Typically, installation takes place around one week after your appointment with our Comfort Consultants. During installation, you don’t have to do anything. You don’t even have to be home.

Installation of your new system will take anywhere between 8-10 hours. We will bring all the necessary tools and equipment to do both, install your new system and remove and haul away your old one. Once your new unit is installed, we will also run a manufacturer’s startup to ensure your system is up and running properly before we leave the job site.

For more information about our installation day process, visit our How It Works page, or simply give us a call.

What happens during my appointment with a Comfort Consultant?2018-12-21T16:00:38+00:00

So you’ve purchased your system and now it’s time for your appointment with our Comfort Consultants. During your appointment, your consultant will make sure the new system you’ve selected is the proper unit for your home. Your consultant will do an on-site survey of your home, inspect your pre-existing unit, take measurements, examine the ductwork, and make a list of tools to bring for installation day.

During this time, we will also get to know you better in order to make sure your system is customized for your home, your family, and your needs. We work around your schedule to make this process as streamlined as possible, ensuring you stay comfortable, literally and figuratively, the entire time.

Your appointment will take around 60 minutes, and you will need to be home in order for our visit to take place. For additional information on this process, visit our How It Works page, or give us a call today.

What does “AFUE” stand for?2018-12-21T16:03:38+00:00

AFUE stands for “Annual Fuel Utilization Efficiency”, which is a measure of how efficiently your furnace utilizes its fuel. The more efficient your furnace operates, the more heat you will get per unit of fuel.  

A furnace’s AFUE rating is listed as a percentage, based on how much fuel it converts into usable heat. The scale ranges from around 30-100. The higher the number, the better your furnace is at converting fuel into heat. 

What does “SEER” stand for?2018-12-21T16:01:56+00:00

SEER stands for “Seasonal Energy Efficiency Ratio”.   It’s a measurement of an air conditioner’s cooling capacity compared to its power input. A SEER rating is the average calculated over a cooling season. It is calculated by the cooling output for a typical cooling season divided by the total electric energy input during the same time frame.

It’s important to remember that a SEER rating is not a constant value; it is a maximum rating. The higher the rating, the greater the efficiency of your unit. The minimum standard SEER is 13 for air conditioners, and ratings can reach up to 21 SEER.

What’s the difference between a Two Stage System and a Variable Speed System?2018-12-21T15:33:37+00:00

It’s all about comfort. Let us break it down for you.

Variable Speed Systems:

  • In order to maintain an indoor temperature that matches the setting on your thermostat, they operate continuously at less than 100% capacity – often as low as 25% or 30% capacity.
  • Variable speed compressors blow a smooth, steady stream of cold air into your home to maintain the desired indoor temperature, rarely turning themselves off.
  • Variable speed units operate very gradually and stay closer to a set point while operating.

Two Speed Systems:

  • While two speed systems don’t operate at a wide range of capacities like a variable speed unit, they do somewhat vary their output, by running at full capacity when you need it to and at a lower level when you don’t.
  • Two speed units don’t run as continuously as a variable speed system, but they do cycle on and off less frequently.
  •  A two speed AC offers two levels: high and low. They increase your comfort level by adjusting your unit “up and down”, and not “off and on”.

Point, Click, Choose… It really is that simple.

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